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Strengthening Employee & Customer Relations With Diversity
Member Price: $1.00
Nonmember Price: $279.00
Product Code: E2171716DB/REGIS
Date Held:
September 14, 2017

 Before 9/14/2017StandardAfter 9/14/2017

Description of Product
Date Held:
September 14 

Strengthening Employee & Customer Relations with Diversity

Date: Thursday, September 14th, 2017

Time: 2-3:30 p.m.


This webinar is complimentary to MBA members. Please use the promo code WEBINAR upon checkout to receive your discount.


Research shows that when diversity is combined with inclusion, employee engagement increases by 101%. But how do you create an inclusive environment and why is this important when it comes to customer relationships? What are the skills necessary to maintain inclusion and increase the organization’s competitive advantage? During this webinar, participants will learn the importance of creating an inclusive environment and action steps on how to shift from exclusion to inclusion, to ultimately affect internal engagement and strengthen employee and customer relationships.


Attendees can expect to learn about:

  • How to leverage internal diversity to enhance customer relationships
  • How to self-assess your organization’s inclusiveness
  • How bias limits inclusion and potential performance when it comes to customer relationships
  • 4 action steps to reduce unconscious bias
  • How to lead with conscious inclusion


  • Phyllis Wright, PhD, Senior Vice President of Human Resource Strategies, VRM Mortgage Services
  • Ben Weber, Director of Human Resources & Training, VRM University

Who Should Attend?

  • Loan Officers
  • Loan Officer Assistants
  • Sales Leaders/Executives
  • Account Managers
  • Customer Service Representatives
  • Human Resource Professionals

Product Category:
Live Webinars 
Contact Info:

For registration information, call (800)-793-6222 or email education@mba.org

Contact E-mail:
Strengthening Employee & Customer Relations With Diversity 

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