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CC_S_202.1 Benchmarking in CMF Loan Servicing
Member Price: $49.00
Nonmember Price: $79.00
Product Code: DL2-011216-WC-W
Delivery Options: N/A

Description of Product

This is a commercial/multifamily course.

Benchmarking is the process by which servicers measure their operational performance. By measuring their performance against standard benchmarks, servicers are able to determine where they are operationally successful, where there is room for improvement, and how they compare to other servicing operations.

Benchmarking in CMF Loan Servicing looks at the basics of benchmarking servicing performance. It begins by defining benchmarking and describing the benchmarking process. Next, it identifies and describes the standards against which servicers measure their performance. From there the course discusses the benefits of benchmarking to the servicer. Finally, the course looks at ethical considerations and the importance of recognizing qualitative measures during the benchmarking process.


  • Defining Benchmarking
  • Benchmarking Against Standards
  • Importance of Benchmarking
  • Ethics

    Seat time approximately one (1) hour.

    Copyright 2018.

    Product Category:
    Self-Study Web-Based Courses 
    This is a self-paced, self-study course. Enroll anytime and take up to 12 months to complete the course.  
    Contact Info:

    For registration information, call (800) 793-6222 or email education@mba.org.

    Contact E-mail:
    CC_S_202.1 Benchmarking in CMF Loan Servicing 
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    CC_S_202.2 External CMF Benchmarking Requirements
    CC_S_202.3 Internal CMF Benchmarking Requirements
    CC_S_202.4 Measuring Performance of CMF Loans

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