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RC_LA_DA_300.4 Meeting Collection Goals for Loan Counselors
Member Price: $49.00
Nonmember Price: $79.00
Product Code: DL2-011159-WC-W
Delivery Options: N/A

Description of Product

This is a single-family/residential course.

Meeting Collection Goals for Loan Counselors addresses how to meet collections goals by determining the cause of delinquent payments and obtaining realistic promises to pay. The course provides an overview of common reasons for delinquency and explores two types of issues: lack of ability to pay and lack of desire to pay.

The course then details the main categories of reasons for delinquency, including issues related to employment, emotional and physical hardship, debt, income, property, and customer service. It reviews ways borrowers may try to avoid a frank discussion about their delinquency and techniques the loan counselor can use to keep the conversation on track. Finally, the course discusses obtaining the borrower's promise to pay and closes with best practices to ensure promises to pay are kept.


  • Reasons for Delinquency
  • Delinquency Related to Employment Issues
  • Delinquency Related to Emotional and Physical Hardship
  • Delinquency Related to Debt and Income
  • Delinquency Related to Property and Service Issues
  • Handling Evasive Statements
  • Obtaining the Promise to Pay

    Seat time approximately one (1) hour.

    Copyright 2019.

    Product Category:
    Self-Study Web-Based Courses 
    This is a self-paced, self-study course. Enroll anytime and take up to 12 months to complete the course. 
    Contact Info:

    For registration information, call (800) 793-6222 or email education@mba.org.

    Contact E-mail:
    RC_LA_DA_300.4 Meeting Collection Goals for Loan Counselors 
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