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RC_LA_CR_300.1 Customer Service Basics
Member Price: $49.00
Nonmember Price: $79.00
Product Code: DL2-011144-WC-W
Quantity:
Delivery Options: N/A







Description of Product
Description:

This is a single-family/residential course.

Customer Service Basics describes the important role you play within your company. It also outlines the methods servicers use to interact with their customers.

Topics:

  • Quality Customer Service
  • Characteristics of Successful CSRs
  • Common Communication Methods
  • Common Methods of Communicating with Your Customer
  • Technology in Customer Service
  • Evaluating Customer Satisfaction

Seat time approximately one (1) hour.

Copyright 2016.

 
 
Product Category:
Self-Study Web-Based Courses 
 
Notes:
This is a self-paced, self-study course. Enroll anytime and take up to 12 months to complete the course. 
 
Contact Info:

For registration information, call (800) 793-6222 or email education@mba.org.

 
 
Contact E-mail:
education@mba.org 
 
Product:
DL2-011144-WC-W 
 
Title:
RC_LA_CR_300.1 Customer Service Basics 
 
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